The points of food preparation where it can be contaminated. The places are buying, storing, making, cooking, serving, and handling whats left.

A certification the UK requires for a business that provide the services needed for the business. The Office of Fair Trading issues this.

The way a customer knows their needs, gets data, looks at alternatives, and makes thier final decision . The psychological factors can be influenced by the environment like group values.

An area of companies that offers goods that are a luxury. It can be apparel or cars. The items are non essential.

Goods such as appliances that is meant to last 3 or more years. AKA durable goods or hard goods.

An agency started by the Wall Street Reform and the Consumer Protection Act that enforces laws to protect the industry. All transactions are required to fit the purview of the […]

An agency started by the Dodd Frank Wall Street Reform and the Consumer Protection Act of 2010. It is used to enfore laws and prevent unfairness and abuse. The guidelines […]

Lieing to a customer telling them a product does something it doesn’t. It can also be overcharging or hiding charges.

A category of mass market items divided by durable items, nondurable items, and soft goods. Refer to consumer product .

Advertising the product for personal use that takes out the middle man. The research uses shopping habits, products bought, location, and demand to predict future market changes. This information is […]

The income after taxes and expenses deducted from a persons wages. It is the money available to spend or save. AKA discretionary income or expendable income.

Interest that is not tax deductible. It is attached to credit cards and loans.

A quarterly survey that is published about internet use in 10,000 househoulds. It shows satisfaction and the importance of the services offered. It also monitors the online buying and behaviors […]

Law that deal with retail transactions for the individual . Refer to consumer rights .

The money borrowed to a party for their own purposes. The government monitors these loans to protect the consumer and their regulations. AKA comsumer credit or consumer lending.

A market that is dominated by general use products. The four types are consumer products, food/beverage, retail, and transportation . Brand loyalty and product popularity are issues the markets have […]

The changes in currency inflation. The current prices are listed compared to the previous years rates. It shows how inflation affects the currency market. AKA cost of living index. Refer […]

Increasing the price according to the consumer price index .

An item that is used often bought for private consumption . Refer to consumer goods .

An agency made in 1972 by the US government to stop a consumer from being taken advantage of. It helps developers to have proper safety standards that have to be […]

Making a database of habits and demographics of customers.

A rule in place to keep the customer’s rights safe, increase the product availability , and prevent deception.

Reports on products and services that a customer uses. It analyses the best and worse of each service. It shows results about their experience and takes months to get the […]

Market research that finds the preferences, motivations and behaviors of the customer. It is done over the phone or through surveys in the mail. Sometimes data comes from published sources […]

The customers right to be safe, informed, choose, and give input to the producers of the goods and services they use. This leads to proper procedures that make transactions smooth […]